Will my work be taken up by robots? Numerous memes and blogs have been inspired by this issue and were even a focus of the U.S. presidential campaign. As a technology entrepreneur and as someone who leads a team of extraordinary people, it is something that I always think about. Progress is an irresistible force, but how do we make sure that individuals do not become victims of it?
The World Economic Forum (WEF) was convened in Davos in January 2019 by global leaders. At the top of their agenda: and its effect on people and societies, the Fourth Industrial Revolution. The Fourth Industrial Revolution relates to how the physical lives of humans are integrated with technology such as artificial intelligence (AI ) , machine learning, self-driving cars, and mobile devices. At the time, WEF founder and executive chairman Klaus Schwab observed that the Fourth Industrial Revolution “blurred the boundaries between the physical , digital and biological spheres.” The debate centered on how to implement these innovations responsibly and ensure that in the coming wave of change, no global citizen is left behind.
Just how critical is that wave? McKinsey & Company predicts that “actually demonstrated technologies will automate 45 percent of the tasks that people are paid to perform and that 30 percent or more of their constituent tasks could be automated by around 60 percent of all occupations.” Note that this prediction does not say that bots would eliminate or replace jobs, but that some 30 percent of the human worker could be eliminated or replaced by bots.In fact, the consulting firm goes on to say that “Nevertheless, physical and manual skills will continue to be the single largest category of skills (measured by time spent), decreasing from 31 percent of employee time in 2016 to 25 percent in 2030 across the United States and Western Europe.” Of the basic manual skills that will be converted to automation, “Basic data entry and processing skills wii” In almost all industries, the decrease would be as computers gradually take over basic data-input tasks.
Technology and responsibility
As pioneers in technology, we have a duty to create technologies that have a positive effect on the community as a whole. Technological evolution has two sides: the excitement of inventing something new that will totally update the way things are done, but also the effect that progress will have on people and the economy. What does automation mean for the future of the worker whose task is mainly data entry?
When my company, Kryon, helps a firm automate business processes, I take that responsibility very seriously. On the one side, robotic process automation ( RPA) will achieve speed and efficiency breakthrough levels and reduce human error. But on the other hand, for the people who work for that organization, the effect can inevitably lead to lost positions.
Only because of its impressive cost savings and higher sales, it is not enough to implement RPA. It’s not about substituting robots for the human workforce; it’s about taking robotics from the work of the human worker. As your business continues its path to digital transformation and greater productivity, why not get your people to work with you in the future? There is no stopping development, nor do we want to hold back on software instruments that can enhance the way work is done. But it’s important to take care of the people who have put in countless hours to help the business thrive, as we toast to success.
Walking the walk
Kryon has internally embraced this ideology, as well. In our company, we invite everybody to come up with processes that they would like to offload to a buddy of the “bot.” Our business morphed into a “hybrid” job model after the first long covid-19 lockout. We gave workers the option of working from home or joining the office. For our office manager, it produced a tremendous amount of manual work. Her job description was extended to keep track of each employee ‘s health and whereabouts. Some of her core job clashed with this additional mission, so she produced a bot.The company portal must be updated by each employee with their status for the day: WFH / sick / vacation. It is believed that the other workers work in the workplace. To take their temperature and complete a “Declaration of Health” form, workers must report to the “Corona Room” upon arrival at work. If the bot learns that you have not completed and signed the document, it sends the employee and his / her direct manager a series of reminders via email before the health document has been submitted. This idea and execution saved hours per day for our office manager.
If performed correctly, RPA will build active participants out of the human workforce of an organization. They have the power, equipped with expertise, to monitor what the bots do and how to make them more effective. We can use RPA together to orchestrate healthier working conditions and provide long-term solutions that benefit all. To ensure that the future of work holds promise for all, this change in perspective must happen.
The global pandemic is forcing companies to innovate—and automate
In our current scenario, RPA is a game-changer for the business market. The technology allows automated workers to be deployed by companies that can perform any rational acts that have traditionally been a drag on human productivity. Digital machines in the cloud will behave like humans with software. By taking on procedures that are prone to error or involve repetitive steps, Bots, powered by AI, may support human staff. With a global public health epidemic continuing to impact our everyday lives, this capacity has never been more important than it is now.
My company, for instance, was called in to support one of Israel’s largest banks early in the pandemic. Customers calling in to seek delayed payments on their mortgages and credit cards were frustrated by their call center staff. The loan agents who handle these applications have been swamped. There have been several steps involved in sending the request of only one banking customer-a strong sign for RPA that a procedure is ripe.
Today , customers at that bank can send a payment deferral request via the website of the bank. An AI-powered bot automatically receives the request, validates all the data, and matches multiple credit systems with the information. If the bot completes these procedures, a bank agent receives an initial customer request approval and takes it person-to-person from there. If the applicant is eligible, the bot sends the new payment date to the customer with an automatic email and SMS notification, while also updating it in the CRM of the bank. This scenario alone has seen a 70% decrease in average handling time per call, offering some relief to the employees of the call center and bank agents as well as the clients who urgently need the delay.
Many times , especially during the pandemic, we have seen this exact scenario roll out. Because of stay-at – home orders, companies are geographically dispersed; flights have been suspended, and staff are staying at home with their kids due to school closures. As they work through this tough time, RPA has entered the picture to help companies.
There will be more lost employment and redundancies as the economy continues to fail on a global scale. But by enabling customers to build a long-term plan to train workers to become RPA bot developers or motivate them with other new abilities, we can help reduce effects such as these. Employees that are qualified to perform more meaningful and innovative activities will be more valuable, and if they are not bogged down in manual procedures that take hours to do, they will enjoy their jobs a lot more.
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